AccessFintech’s Synergy is an innovative data transparency and collaboration service for the finance sector. Synergy enables organisations to proactively share data allowing for real time management of transaction workflows and lifecycle events. Counterparties, clients and service providers are able to live seamlessly in the same infrastructure, allowing for mutualised efficiencies and optimised workflows.
Synergy handles over a billion transaction updates per day for a significant and varied client base. Having concluded three fund-raising rounds, won multiple awards, and with a growing footprint and product offering, this is a great opportunity to join a thriving scale-up as a Glasgow-based Buyside Customer Success Manager.
Read more about us at:
The AccessFintech (AFT) Buyside Customer Success role sits within the Buyside Client Satisfaction team, which is responsible for full lifecycle client support. This includes working with prospects to pitch and position AFT all the way through to supporting and leading active client accounts.
This team provides support to Buyside organisations i.e. Asset Managers, Asset Owners, Hedge Funds, Fund Admins, and Outsourced Middle Office providers. A mirrored team provides equivalent services to sell-side clients (Executing Brokers, Prime Brokers, Custodians) ensuring consistency of service provision through expert routes for the entire AFT network.
As a Buyside Customer Success Manager at AccessFintech (AFT), you will lead all aspects of the post-sales client relationship while ensuring a positive experience for key stakeholders.
You will be engaged from the point of onboarding onwards, with a focus on working with clients to: